Refund & Cancellation Policy

1. Booking Cancellation Rules

Customers may cancel a pending booking free of charge before a provider accepts or departs for the location. If cancelled after departure or arrival, standard minimal cancellation fees may apply.

2. Refund Eligibility & Processing

In cases where a provider fails to arrive, cancels the session, or if a booking is cancelled by an administrator due to safety issues, full refunds are processed automatically to your in-app wallet or original payment source within 3-5 business days.

3. Quality Disputes

If you are dissatisfied with a completed service, report the booking within 24 hours via the app or by emailing support.apexseva@gmail.com for review by our resolution desk.