Privacy Policy

App Name: ApexSeva
Company: APEXSEBA PRIVATE LIMITED
Effective Date: September 14, 2026
Last Updated: September 14, 2026

APEXSEBA PRIVATE LIMITED ("we," "our," or "us") operates the ApexSeva mobile application (the "App"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our App. By using ApexSeva, you agree to the terms described in this policy.

1. Information We Collect

1.1 Information You Provide to Us

Mobile Phone Number: Used for account creation and OTP-based authentication via Firebase.
Name, Email Address, Date of Birth, Gender: Provided during profile setup.
Profile Photo / Avatar: Uploaded by you for your account profile.
Home / Service Address: Including address line, city, pincode, and precise GPS coordinates — required to book services at your location.
Emergency Contact Information: Name and phone number of trusted persons you voluntarily add in the Safety Center.

1.2 Information Collected Automatically

Device Location (GPS): We access your precise location to:
- Show service providers near you.
- Enable service providers to navigate to your address during a booking.
- Broadcast your location during an SOS/Emergency alert.
Device Information: Device model, operating system version, and unique device identifiers.
App Usage Data: Pages visited, features used, search queries, and interaction patterns.
Push Notification Token: Collected via Firebase Cloud Messaging (FCM) to send booking updates and alerts.
Voice Input (Speech-to-Text): Microphone access is used only for in-app voice search. Audio is processed on-device and is not stored or transmitted to our servers.
Camera / Photo Gallery: Accessed only when you choose to upload a profile photo, KYC document, or service-related image. We do not access your camera or gallery without explicit user action.

1.3 Information Collected from Service Providers (Professionals)

If you register as a Service Provider on ApexSeva, we additionally collect:

KYC Documents: Government-issued ID (Aadhaar, PAN, Driving Licence, etc.), front and back photos, selfies, and certificate photos.
Bank Account Details: Bank name, account holder name, account number, IFSC code, account type, and UPI ID — for processing earnings payouts.
Live Location: Your real-time GPS location is tracked while you are marked "Online" to match you with nearby customers.
Service Portfolio: Photos, videos, description, years of experience, and service offerings.
Earnings & Commission Data: Booking history, commission records, and payout requests.

2. How We Use Your Information

We use the collected information to:

Authenticate your identity via phone number OTP using Firebase Authentication.
Provide Services: Match customers with nearby service providers and facilitate bookings.
Process Payments: Handle payments via Razorpay payment gateway and manage your in-app wallet.
Navigation & Location Matching: Use GPS coordinates to show providers near you and allow providers to navigate to service locations.
Booking Management: Schedule, confirm, track, extend, and complete service bookings.
Safety & Emergency Features: Broadcast your GPS location to emergency contacts and our support team when you trigger an SOS alert.
Push Notifications: Send booking confirmations, status updates, reminders, and promotional offers.
Customer Support: Respond to queries, complaints, and dispute resolution.
Improve the App: Analyze usage patterns to enhance features, fix issues, and optimize performance.
Coupon & Membership Management: Apply discounts and manage membership subscriptions.
Comply with Legal Requirements: Meet our obligations under applicable Indian laws and regulations.

3. Location Data

ApexSeva requires access to your device's precise location (GPS). This is a core functionality of the App:

For Customers: Location is used to detect your area's service availability and to save your service address. Location is not continuously tracked in the background for customers.
For Service Providers: When you go "Online," your GPS coordinates are periodically updated on our servers so customers can find nearby providers. Location tracking stops when you go "Offline." Your live location is shared with the customer assigned to your active booking.
For SOS Alerts: Upon triggering an emergency SOS, your current GPS coordinates are immediately shared with our safety team and your saved emergency contacts. We do not track your location in the background when the App is not in active use (except for Service Providers who have enabled their "Online" status).

4. Permissions We Request

Permission	Purpose
Location (Precise)	Service discovery, booking navigation, provider matching, SOS alerts
Camera	Profile photo upload, KYC document capture, service gallery upload
Storage / Photo Library	Upload profile photos, KYC documents, and gallery images
Microphone	Voice-based search (on-device, not stored)
Phone	To place calls to emergency contacts or support
Internet	Core app functionality, API communication
Notifications	Booking updates, promotions, and alerts

All permissions are requested only when needed. You may deny optional permissions, which may limit some features.

5. Payment Information

ApexSeva uses Razorpay as our third-party payment gateway. We do not store your credit/debit card details on our servers. All payment transactions are processed securely by Razorpay in compliance with PCI-DSS standards. We maintain records of:

Transaction amounts, booking IDs, and payment status.
Wallet balance and wallet transaction history.
GST breakdown of bookings.

6. Data Sharing and Disclosure

We do not sell your personal information. We share your data only in the following circumstances:

6.1 With Service Providers

When you book a service, your name, contact number, and service address are shared with the assigned service provider to facilitate the booking.

6.2 With Third-Party Services

We use trusted third-party services that process your data on our behalf:

Third-Party Service	Purpose
Firebase (Google)	Authentication (OTP), push notifications (FCM), app analytics
Razorpay	Payment processing
Google Maps Platform	Map display, geocoding, address search
Google Cloud	Backend hosting and data storage
These service providers are contractually obligated to protect your data and may not use it for their own purposes.

6.3 Legal Obligations

We may disclose your information if required by law, court order, or governmental authority, or to protect the rights and safety of our users.

6.4 Business Transfer

If APEXSEBA PRIVATE LIMITED is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with prior notice to you.

7. Data Retention

Active Accounts: Your data is retained for as long as your account is active.
Account Deletion: You may request account deletion from the Profile section of the App. Upon request, your account will be scheduled for deletion within 30 days. After deletion, your personal data is removed from our active databases, though some records may be retained for legal and accounting compliance for up to 7 years as required under Indian law.
Booking Records: Booking history and financial records are retained for 7 years for legal, tax, and audit compliance.

8. Data Security

We implement industry-standard security measures to protect your information:

All data is transmitted over HTTPS/TLS encryption.
Sensitive credentials are stored using Flutter Secure Storage (hardware-backed encryption on Android).
Firebase Authentication is used for OTP-based identity verification.
KYC documents are stored in secure, access-controlled cloud storage.
We conduct regular security reviews and access controls on our backend systems. However, no digital system is 100% secure. We encourage you to keep your account credentials safe and report any suspicious activity immediately.

9. Children's Privacy

ApexSeva is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will delete such information promptly. If you believe a child has registered without parental consent, please contact us immediately.

10. Your Rights

As a user, you have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your account and associated personal data.
Portability: Request your data in a portable format (where technically feasible).
Withdraw Consent: Withdraw consent to location tracking or notifications through your device settings at any time (note: this may limit app functionality). To exercise any of these rights, please contact us at the details provided in Section 13.

11. Cookies and Tracking Technologies

The ApexSeva mobile app does not use browser cookies. However, we use Firebase Analytics and similar SDK-based analytics to understand how users interact with our App. This data is aggregated and used solely to improve the App experience.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through the App or via push notification. The "Last Updated" date at the top of this policy reflects the most recent revision. Your continued use of the App after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

APEXSEBA PRIVATE LIMITED
📧 Email: care.apexseba@gmail.com 📞 Phone: 9085692726 🌐 Website: https://apexseva.com/ 📍 Registered Address: C/O Premdhan Debnath, Vill West Charakbai, Baikhora, South Tripura, Santirbazar, Tripura, India, 799144 We will respond to your inquiry within 7 business days.

This Privacy Policy is governed by the laws of India, including but not limited to the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA).